Join us for Europe’s leading call & contact centre event, showcasing the latest and most effective technologies, strategies and advancements to industry professionals who are looking to excel in the customer engagement world.
Register for the Five9 CX Summit to learn about what’s new in the contact center from your peers and industry leaders.
The pandemic has acted as a catalyst for companies worldwide to move quickly into AI enabled technologies to help with the influx of traffic in the contact center. From simple FAQs to more advanced AI powered IVAs, companies are finding that providing quick answers that are easy to access is perfect for many customer requests.
On August 12th at 10 AM PT, join us in a live executive webinar to learn how Five9 and Inference Solutions are working together to help companies digitally transform their operations and navigate the variable increase in traffic due to our changing times.
In this webinar, you will learn how to:
Leverage AI technologies to enable customer self-service
Improve CSAT and NPS with faster, more effective service
Provide a more human experience with an AI powered virtual assistant
This partner webinar is designed to empower you with the knowledge of the newest release of Studio 6.5 which enables you to offer a wider variety of options to your customers. Customers are no longer locked into one underlying conversational AI solution which gives them the freedom of choice and you the ability to better solve their needs.
June 30th 1PM (AEST)
Join this webinar to learn how Studio 6.5 incorporates:
· Integration with Amazon Lex giving customers more choices in NLP engines
· Improvements to Natural Language Understanding (NLU) including capturing user sentiment, recording raw utterances and define context to improve intent detection accuracy.
· And much more
This partner webinar is designed to empower you with the knowledge of the newest release of Studio 6.5 which enables you to offer a wider variety of options to your customers. Customers are no longer locked into one underlying conversational AI solution which gives them the freedom of choice and you the ability to better solve their needs.
Join this webinar to learn how Studio 6.5 incorporates:
· Integration with Amazon Lex giving customers more choices in NLP engines
· Improvements to Natural Language Understanding (NLU) including capturing user sentiment, recording raw utterances and define context to improve intent detection accuracy.
· And much more
Join this session to learn how Intelligent Virtual Agents can help you automate HR and IT support
Join this webinar to learn how cloud-based Intelligent Virtual Agents can automate service tasks and extend support for your live agents working offsite - without "ripping and replacing" existing software and equipment.
Join this session to learn how bringing natural language capabilities to web chat and WhatsApp messaging can help you ramp up self-service support with rich media − including images, PDF attachments and video files − and resolve even the most complex customer queries.
ISCE Training equips users from Enterprises and Service Providers to take full advantage of the Inference Studio design environment to automate customer interactions. The two day face-to-face training includes design detail on the Studio service and takes the participant through numerous worked example and hands-on-practical sessions, culminating in a theory and practice exam. Click through to register.
Conversational AI provides your customers with a natural language interface for engaging with your company. It allows them to use speech or text-based communications when interacting with your contact center. The result can be high levels of automated self-service or an “agent assist” capability that helps a live agent better meet the customer’s needs during a call.
Sounds great, right? But how do you get started?
Join this webinar for a discussion about Conversational AI and learn concrete information about where to begin. We’ll also show you some real-world examples of conversational AI in action.
Join our upcoming webcast during the Retail TouchPoints Connected Customer Series.
Conversational AI and Intelligent Virtual Agents (IVAs) are driving massive change in how companies
manage customer service. Businesses are eagerly replacing old Interactive Voice Response (IVR)
systems with much more sophisticated and functional IVAs, including natural language processing.
These companies want to own their solutions and escape the grasp of large professional services
organizations that control all changes and dictate long release cycles.
We believe our customers have the right to control their IVAs and not give up control to large
professional services teams. They should be able to choose to build their applications and manage them
over time. We believe they should have a toolset so easy to use they can build applications in minutes –
not weeks, months, or years. This toolset is called Inference Studio, and we want to show you how it
will change the way you serve your customers and manage your business.
In this webinar, you will learn the following to assist you in building and managing self-service
solutions:
- Why companies are decommissioning their IVR and replacing them with Intelligent Virtual
Agents
- How pre-built self-service applications improve customer service and reduce costs
- How to extend and customize those applications without a team of developers
- How you can save up to 90% on customer service costs while improving CX
- How to engage with Inference and what it takes to launch your solution to the market.
ISCE Training equips users from Enterprises and Service Providers to take full advantage of the Inference Studio design environment to automate customer interactions. The two day face-to-face training includes design detail on the Studio service and takes the participant through numerous worked example and hands-on-practical sessions, culminating in a theory and practice exam. Click through to register.
ISCE Training equips users from Enterprises and Service Providers to take full advantage of the Inference Studio design environment to automate customer interactions. The two day face-to-face training includes design detail on the Studio service and takes the participant through numerous worked example and hands-on-practical sessions, culminating in a theory and practice exam. Click through to register.
ISCE Training equips users from Enterprises and Service Providers to take full advantage of the Inference Studio design environment to automate customer interactions. The two day face-to-face training includes design detail on the Studio service and takes the participant through numerous worked example and hands-on-practical sessions, culminating in a theory and practice exam. Click through to register.
This webinar will feature demos and use cases from founder and managing director of FourteenIP, which delivers voice and data solutions for hundreds of hotel chains that include Marriott, Hilton, Hyatt, Four Seasons and Soho House.
Join 8x8 and Inference on Nov. 13 to see why intelligent IVR should be part of your customer interface
Stop by our booth at the AT&T business summit in Dallas, Texas. We’ll be showing how we extend AT&T’s UC and Contact Center solutions with Intelligent Virtual Agents.
See us at NextCon. Join our pre-conference training session at 2:30PM on Sunday. Or stop by our booth!
ISCE Training equips users from Enterprises and Service Providers to take full advantage of the Inference Studio design environment to automate customer interactions. The two day face-to-face training includes design detail on the Studio service and takes the participant through numerous worked example and hands-on-practical sessions, culminating in a theory and practice exam. Click through to register.
ISCE Training equips users from Enterprises and Service Providers to take full advantage of the Inference Studio design environment to automate customer interactions. The two day face-to-face training includes design detail on the Studio service and takes the participant through numerous worked example and hands-on-practical sessions, culminating in a theory and practice exam. Click through to register.
Inference Studio is a no-code software-as-a-service solution for automating real time customer interactions via voice, messaging and web channels.
In this webinar, join Inference VP Products, Santosh Kulkarni to learn about the latest Studio release.
Including:
- QForMe: Premium waiter functionality that allows transferring caller specific information to the agent prior to connecting the call.
- NLP enhancements: Learn about the improvements that we have made to our Natural language understanding capabilities.
- AMD enhancements: Learn how you can differentiate between AMD and Beep detection and trigger different call flows for each scenario.
Inference Studio is a no-code software-as-a-service solution for automating real time customer interactions via voice, messaging and web channels.
In this webinar, join Inference VP Products, Santosh Kulkarni to learn about the latest Studio release.
Including:
- QForMe: Premium waiter functionality that allows transferring caller specific information to the agent prior to connecting the call.
- NLP enhancements: Learn about the improvements that we have made to our Natural language understanding capabilities.
- AMD enhancements: Learn how you can differentiate between AMD and Beep detection and trigger different call flows for each scenario.
We happy to be platinum sponsors of the Cisco Contact Center Summit. This is an exciting two-day, information-packed event. You'll network with industry leading innovators, Cisco contact center, calling and collaboration executives, Cisco sales team members, channel partners, customers, and technology partners.
We’re gold sponsors for this year’s Five9 CX Summit. Be sure to catch our breakout session featuring Inference CEO, Callan Schebella.
ISCE Training equips users from Enterprises and Service Providers to take full advantage of the Inference Studio design environment to automate customer interactions. The two day face-to-face training includes design detail on the Studio service and takes the participant through numerous worked example and hands-on-practical sessions, culminating in a theory and practice exam. Click through to register.
VOICE Summit sponsored by Amazon Alexa is the world’s largest voice-tech conference attracting 5,000+ developers, conversational designers, startups, brands, agencies and executives at the forefront of the voice-first era. Organized by Modev, the multi-day conference will feature 17 tracks with keynotes, panels, workshops and an expo of more than 150 companies from around the world.
Join us on July 24th at 1:00 PM. Inference CEO, Callan Schebella will speak on a panel during the “Understanding the Different Phases of Conversational Design” session.
Join us at this year’s VentureBeat Transform, the Conversational AI Summit. We’re sponsoring this year’s event and will have a main conference session featuring our customer, Pizza Hut.
Join us at Customer Contact Week on June 26th. We’ll have a main conference session during the technology track at 12:00 PM.
How RLH Corp, owner of Red Lion Hotels, uses Intelligent Virtual Agents for Customer Care
How RLH leveraged Virtual Agents to support their digital transformation strategy
How to make the move from basic IVR to Natural Language IVAs
How RLH is improving customer experience from booking to in-room services
Are you planning to attend UC Expo this month? Come get a demo of our Intelligent Virtual Agents. We’ll be with our partner, Cisco in booth F128.
