Conversational AI and Intelligent Virtual Agents (IVAs) are driving massive change in how companies
manage customer service. Businesses are eagerly replacing old Interactive Voice Response (IVR)
systems with much more sophisticated and functional IVAs, including natural language processing.
These companies want to own their solutions and escape the grasp of large professional services
organizations that control all changes and dictate long release cycles.

We believe our customers have the right to control their IVAs and not give up control to large professional services teams. They should be able to choose to build their applications and manage them over time. We believe they should have a toolset so easy to use they can build applications in minutes not weeks, months, or years. This toolset is called Inference Studio, and we want to show you how it will change the way you serve your customers and manage your business.

In this webinar, you’ll learn the following to assist you in building and managing self-service solutions:

• Why companies are decommissioning their IVR and replacing them with Intelligent Virtual
  Agents

• How pre-built self-service applications improve customer service and reduce costs

• How to extend and customize those applications without a team of developers

• How you can save up to 90% on customer service costs while improving CX

• How to engage with Inference and what it takes to launch your solution to the market.

Presenters

Santosh Kulkarni

VP, Products

Inference Solutions

Mark Kowal

Director, Product Marketing

Inference Solutions