Dates and Times are Europe / London Time Zone
Join us for Europe’s leading call & contact centre event, showcasing the latest and most effective technologies, strategies and advancements to industry professionals who are looking to excel in the customer engagement world.
Inference VP of Messaging Strategy and Sales Cliff Haas will be presenting two sessions:
The Future of Self-Service: Conversational AI goes Mainstream
November 10 / 2:35-3:05 p.m. BT
Customers are demanding a new type of service experience, favouring voice-driven self-service in many parts of the customer journey. AI-powered Intelligent Virtual Agents (IVAs) allow businesses of all sizes to automate live agent tasks and give consumers the type of conversational interactions that they get from their Google Home or Amazon Alexa devices. Join this session to learn how you can deploy IVAs quickly, affordably and effectively.
3 key takeaways from session:
ALL customers want great UXs to get things done, on whatever touchpoint is most convenient.
Chat / messaging channels help businesses increase service availability, optimize resources and provide a better CX / UX.
You can maximize your omni-channel customer experience by “building once, deploying everywhere” with tools that easily integrate into existing systems
Beyond Bots: Bringing Natural Language to Chat / Messaging Channels to Scale Self-Service
November 11 / 11:45 a.m. - 12:15 p.m. BT
Customers are demanding a new type of experience that includes digital channels over traditional. Online chat, messaging and text are the preference for millennials and Gen Z. In fact, almost half of customers won’t do business with a company if they can’t provide these channels to enhance their customer experience.
Join this session to learn how you can deploy IVAs quickly, affordably and effectively.
ALL customers want great UXs to get things done, on whatever touchpoint is most convenient.
Chat / messaging channels help businesses increase service availability, optimize resources and provide a better CX / UX.
You can maximize your omni-channel customer experience by “building once, deploying everywhere” with tools that easily integrate into existing systems
For more information and to register, visit https://www.callandcontactcentreexpo.co.uk/virtual-welcome.