Conversational service automation is helping businesses offer self-service solutions to handle to an influx of questions from customers across multiple touchpoints. In this webinar you’ll learn how AI-enabled self-service is being used in key industries including government, banking, healthcare, home delivery and home entertainment. You’ll also learn how organizations are maintaining their service experience as both customers and employees engage over the phone and through SMS, WhatsApp and Web.
Join this session to learn how Intelligent Virtual Agents can help you automate service for your customers as well as your agent. We’ll highlight use cases including:
Loan processing
COVID 19 FAQs
Appointment Scheduling
Ordering, Delivery and Pickup
Benefits information, enrollment or changes
Help desk for IT or HR
