Dealing with disruption or changes in demand can cause its own sort of crisis - especially if your contact center is among the estimated 85 percent that are operating on-premise. But plugging in cloud technology to streamline operations is easier, and faster, than you may think.
Join this webinar to learn how cloud-based Intelligent Virtual Agents can automate service tasks and extend support for your live agents working offsite - without "ripping and replacing" existing software and equipment. We’ll cover:
Choosing an approach that best leverages your existing technology investments
How to use low-code solutions and pre-built applications to speed deployment and reduce dependency on PS
Best practices and use cases
Presenter: Callan Schebella, Inference CEO