Inference Solutions’ virtual agent development platform, Inference Studio, has won a 2021 BIG Innovation Award presented by the Business Intelligence Group. This annual business awards program recognizes organizations, products and people that are bringing new ideas to life in innovative ways.
Read MorePrestigious annual awards program honors standout AI and machine learning solutions and companies.
Read MoreNearly two-thirds of US IT decision makers plan to increase their investments in automation technology over the next year as a result of Covid-19, noting that intelligent self-service has been key to remaining agile during the crisis.
Read MoreIntelligent Virtual Agent (IVA) platform provider Inference Solutions has been selected as an Aragon Research Hot Vendor in Conversational AI for 2020.
Read MoreInference Solutions is recognized as the global IVA market share leader, based on number of customers, in the 2020-2021 Intelligent Virtual Agent Product and Market Report by DMG Consulting LLC.
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With Studio 6.5, businesses can use a single code-free platform to develop and deploy IVA applications for voice, SMS, WhatsApp and, now, web-based chatbots, reducing the cost and complexity of launching omni-channel solutions.
Read MoreFor a limited time, service providers, businesses, healthcare organizations and government agencies can license five voice-based virtual agents that have the skills to answer frequently asked questions using speech recognition, text-to-speech and natural language understanding (NLU).
Read MoreInference Studio 6.3 has earned a Gold Stevie® Award for best new version of an IVR Solution.
Read MoreIntelligent virtual agents bridge automation with meaningful in-store interactions to enable efficient and engaging pickups.
Read MoreInference Solutions, a global provider of Intelligent Virtual Agents (IVAs) for sales and service organizations, today announced that the Inference Studio platform has won a Best in Biz Award for Most Innovative Product of the Year – SMB. Best in Biz is an independent business awards program judged by prominent editors and reporters from top-tier publications in North America, including Associated Press, Barron’s, eWeek and Wired.
Read MoreThe APPEALIEs are awarded annually to SaaS applications that demonstrate excellence through innovation, customer delight and dedication to constant improvement.
Read MoreInference Solutions has launched new solutions that extend the self-service capabilities of Cisco Unified Communications Manager (UCM), Unified Contact Center Enterprise and Unified Contact Center Express (UCCE/X).
Read MoreSAN FRANCISCO, CA – (August 8, 2019) – Inference Solutions, a global provider of Intelligent Virtual Agents for sales and service organizations, today announced that the company’s Studio Intelligent Virtual Agent (IVA) platform earned Frost & Sullivan’s Customer Value Leadership Award for the IVA market. Inference will officially accept the award at Frost & Sullivan’s annual Excellence in Best Practices Awards Gala this September in Austin, TX.
Read MoreSAN FRANCISCO, CA – (July 10, 2019) – Inference Solutions, a global provider of Intelligent Virtual Agents for sales and service organizations, today announced its role in Pizza Hut Australia’s digital transformation initiative to improve the customer experience and streamline the operational efficiency of its franchisees. A key part of this initiative is implementation of an automated call-steering application that uses natural language processing to efficiently route customer inquiries either to the central contact center or to the caller’s neighborhood store.
Read MoreSAN FRANCISCO, CA – (July 10, 2019) – Inference Solutions, a global provider of Intelligent Virtual Agentsfor sales and service organizations, today announced that its platform now enables virtual agents to provide customer care over the popular WhatsApp messaging application. VentureBeat selected Inference to demonstrate its new WhatsApp integration at Transform 2019 at today’s Innovation Showcase, during which Inference CEO Callan Schebella will give attendees an early look at the company’s forthcoming Studio 6.2 release.
Read MoreSaicom Voice Services has launched an intelligent virtual agent offering to automate common interactions between its clients and their customers.
Developed by Inference Solutions and integrated across its Broadsoft platform, the virtual agent platform allows Saicom to couple services with its hosted PBX that are not natively provided or usually expected from a cloud-hosted PBX.
Read MoreDENVER, June 17, 2019 (GLOBE NEWSWIRE) -- RLH Corporation (NYSE:RLH) announced today that they have successfully deployed an industry-first Artificial Intelligence Virtual Agent for Central Reservations to support all 1,400 system hotels. This announcement follows the successful completion of a three-month program pilot originally announced on April 24, 2019.
Read MoreSAN FRANCISCO, CA – (May 23, 2019) – Inference Solutions, a global provider of Intelligent Virtual Agentsfor sales and service organizations, today announced its inclusion in DMG Consulting’s 2019-2020 Intelligent Virtual Agent Product and Market Report. The report identifies Inference Solutions as the intelligent virtual agent (IVA) market share leader, based on number of customers, with 15.8% share of the global market.
Read MoreSAN FRANCISCO, CA – (April 24, 2019) – Inference Solutions, a global provider of Intelligent Virtual Agents for sales and service organizations, today announced global availability of Inference Studio’s latest version, which makes it easier for telecommunications carriers, contact center software providers and enterprises of all sizes to harness the power of Google’s Contact Center AI (CCAI).
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