Inference Studio Wins 2021 BIG Innovation Award for democratizing virtual agent technology

SAN FRANCISCO, January 12, 2021 — Inference Solutions today announced that its virtual agent development platform, Inference Studio, has won a 2021 BIG Innovation Award presented by the Business Intelligence Group. This annual business awards program recognizes organizations, products and people that are bringing new ideas to life in innovative ways.

Inference Studio makes it easy for businesses of any size to automate their customer care workloads with conversational self-service, empowering human service agents to focus on the highest-value activities. The code-free SaaS platform allows non-technical business users to build and manage omnichannel Intelligent Virtual Agents (IVAs) that leverage leading conversational AI technologies by Google, Amazon, IBM Watson, and more.

Businesses and service providers can customize pre-built IVA templates from Studio’s Task Library or build applications from scratch using drag and drop tools. The platform gives organizations greater choice, flexibility, and control in launching applications that deliver highly engaging and efficient customer experiences.

“The Studio platform is democratizing conversational AI by removing the biggest barriers to deploying natural language technology: cost, complexity, and the dependence on highly skilled developers,” said Callan Schebella, Five9 VP and General Manager, and founder and CEO of Inference Solutions. “We thank Business Intelligence Group for recognizing this innovation as we continue shaping the future of customer service.”

Organizations from across the globe submitted their innovations for consideration in the BIG Innovation Awards. Nominations were then judged by a select group of business leaders and executives who volunteer their time and expertise to score submissions.

“More than ever, the global society relies on innovation to help progress humanity and make our lives more productive, healthy and comfortable,” said Maria Jimenez, chief operating officer of the Business Intelligence Group. “We are thrilled to be honoring Inference Solutions as they are one of the organizations leading this charge and helping humanity progress.”

About Business Intelligence Group

The Business Intelligence Group was founded with the mission of recognizing true talent and superior performance in the business world. Unlike other industry award programs, these programs are judged by business executives having experience and knowledge. The organization’s proprietary and unique scoring system selectively measures performance across multiple business domains and then rewards those companies whose achievements stand above those of their peers.