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Inference Studio has been the platform of choice of dozens of telecommunications carriers from around the world since it first launched in 2013. From simple touch-tone IVR interactions to leading edge Natural Language dialogs, the Studio platform is the trusted choice for Service Providers seeking drive more revenue from their BroadWorks investment and differentiate themselves with value-added-services.
Studio 6.0 now offers support for conversational speech recognition and natural language processing. It provides support for the most recent advances in cloud-based speech services from booth Google Cloud and IBM Watson. Key enhancements included in the release are:
Real-Time Content Streaming now greatly enhances the over-the-phone customer experience, removing the “awkward pauses” and misunderstanding synonymous with traditional speech recognition.
Multi-lingual Virtual Agents - we now support more than 120 languages.
Agents with Personalized Voices - Studio 6.0 now includes support for speech-synthesis markup language (SSML) which allows fine grained customization of pronunciation and emotion support.
Virtual Agents with New Skills - including ‘number insights’ to allow the agent to determine if they are talking to a mobile or fixed line caller as well as ‘tone analysis’ to gauge the emotion of callers.
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