Intelligent Response Virtual Events
On-Demand Webinars
Beyond Bots: Bringing Natural Language to Web Chat and WhatsApp to Scale Self-Service
On-Demand
Deploying Intelligent Virtual Agents across chat and messaging channels can help you increase service availability and expand your business. In fact, Gartner estimates that by 2022, 70% of customer interactions will involve emerging technologies such as chatbots and mobile messaging.
Join this session to learn how bringing natural language capabilities to web chat and WhatsApp messaging can help you ramp up self-service support with rich media − including images, PDF attachments and video files − and resolve even the most complex customer queries. We’ll cover:
WhatsApp and messaging usage trends
Use cases that demonstrate the power of messaging
Information about Inference’s new omni-channel virtual agents - and how to rapidly deploy them
Presenter: Cliff Haas, Inference Solutions Director of Messaging Sales and Strategy
Extending your On-Premise Customer Support Center with Cloud-Based IVAs
On-Demand
Dealing with disruption or changes in demand can cause its own sort of crisis - especially if your contact center is among the estimated 85 percent that are operating on-premise. But plugging in cloud technology to streamline operations is easier, and faster, than you may think.
Join this webinar to learn how cloud-based Intelligent Virtual Agents can automate service tasks and extend support for your live agents working offsite - without "ripping and replacing" existing software and equipment. We’ll cover:
Choosing an approach that best leverages your existing technology investments
How to use low-code solutions and pre-built applications to speed deployment and reduce dependency on PS
Best practices and use cases
Conversational Service Automation to the Rescue – How virtual agents support customers in 5 critical industries
On-Demand
Conversational service automation is helping businesses offer self-service solutions to handle to an influx of questions from customers across multiple touchpoints. In this webinar you’ll learn how AI-enabled self-service is being used in key industries including government, banking, healthcare, home delivery and home entertainment. You’ll also learn how organizations are maintaining their service experience as both customers and employees engage over the phone and through SMS, WhatsApp and Web.
Join this session to learn how Intelligent Virtual Agents can help you automate service for your customers as well as your agent. We’ll highlight use cases including:
Loan processing
COVID 19 FAQs
Appointment Scheduling
Ordering, Delivery and Pickup
Benefits information, enrollment or changes
Help desk for IT or HR
Presenters:
Richard Dumas, CMO @ Inference Solutions
Donna Fluss, President of DMG Consulting
