Director, Corporate Communications (SF, Austin or Remote)
Our AI-powered Intelligent Virtual Agents automate the routine and repetitive conversations handled by live agents, freeing human agents to provide value where they’re most needed. Organizations of all types, from small businesses to Fortune 500 enterprises, entrust the front line of their call centers to Inference’s Virtual Agents. Businesses and government organizations alike rely on Inference to streamline inbound and outbound customer communications.
Leading retailers connect callers to local stores and departments by allowing them to simply speak the name or zip code of a store they want. Hotel chains use Virtual Agents to book reservations and act as “virtual concierges”. Fast food chains take orders and process payments over the phone and through SMS. Major brands offer automated service and health care providers automate appointment scheduling.
Inference provides an Intelligent Virtual Agent platform that was designed for telecommunications carriers. It allows them to offer high-margin, value-added services to complement their core offerings with AI-powered, automated self-service via voice, web, SMS and mobile applications. Inference provides carriers with a unique, business-critical capability - it allows them to easily configure service offerings for resale to key verticals at target price points. In addition, Inference’s easy-to-use studio environment gives them the ability to build and extend applications without the support of a development or PS team. Inference is trusted by leading carriers around the world including AT&T, Telstra, CBTS, Vonage and Nextiva to power self-service solutions for a wide range of target verticals including government, retail, travel, enterprise and SMB.
Inference is also resold by leading UC and Contact Center software providers like Cisco and 8x8 as an automated, self-service and communications extension to their platforms.
We are looking for an amazing communicator to build our corporate communications function from the ground up. You know the strategies and approaches to help Inference build awareness with key influencers as well as press and analysts. You will set the groundwork for our worldwide strategy, drive execution, run public relations, analyst relations, our internal editorial calendar process and our social media presence. Your goal will be to extend the Inference’s public profile with our UC, Contact Center and Telecommunications audience as well as build a positive reputation with press and analysts.
Responsibilities
Define the communication goals which will increase our corporate and product visibility in the U.S. and internationally.
Lead our public relations, analyst relations, and media influencer programs, including regular outreach for relationship building, news-focused communications, and targeted activities to accelerate our efforts.
Work with both enterprise and community experts internally to lead and balance the strategy and execution of Inference’s social media presence with the unique culture and style of the company.
Drive strong presence on social media.
Schedule regular speaker opportunities at conferences and trade shows.
Manage paid + earned media campaigns to improve company visibility.
Write case studies and customer testimonial videos.
Own the Inference’s editorial calendar and cadence of external communications.
Manage corporate events that raise Inference’s profile with partners and industry influencers.
Benefits
We're building a talented but humble team where everyone has the opportunity to have immediate impact. You will also help form the cultural foundation of the Inference Solutions team. If this sounds like your kind of challenge, we want to hear from you!
Comprehensive health, medical, dental, vision insurance for you and your dependents (90% covered by the company, incl. dependents).
Flexible vacation policy.
Awesome team that cares about Inference's mission, product and co-workers!
Competitive salary and meaningful equity in a fast-growing start-up.
401(k) program.
Qualifications / Requirements
10+ years of public relations and analyst relations experience.
Relationships with key journalists, bloggers, and analysts who cover the UC and Contact Center space.
A finger on the pulse of the current media environment, how the business realities are affecting available channels, and how Inference should approach them.
Excellence at product and company announcement orchestration and smooth, effective logistics in compressed timeframes and amid multiple competing priorities.
Social media strategy and execution experience, focusing on corporate efforts with company handles and internal influencers on Twitter, LinkedIn, and Facebook.
Excellent writing skills for multiple communications approaches to convey the company’s point of view and make the content digestible by your target audiences.
Strong skills at understanding target audiences and translating the corporate storyline into an appealing and compelling narrative in all communication channels
Experience working with executives on messaging to press/analyst audiences.
Ability to guide and tune our message in conjunction with Product Marketing and our executive teams for maximum impact.
Experience managing external agencies as well as experience building, growing, and mentoring an internal team.
Skilled at working collaboratively with industry analysts (and their organizations) in both paid and non-paid capacities.
Proven ability to deliver content – including presentations, datasheets, white papers, blog posts, web content, etc.
Excellent listening, oral and written communication/presentation skills.
Inference is an equal opportunity employer. We believe in diversity and inclusion as a strength. This is a full-time salaried position with comprehensive benefits.
Please submit your resume and a cover letter that describes why you are interested in joining the team. Highlight your past experience leading corporate communications along with your experience working with UC, Contact Center and Telecommunications providers. Apply at careers@inferencesolutions.com