Professional Services Engineer (Melbourne, AU)

Inference is a fast growing SaaS tech startup helping enterprises automate their customer communications using advanced AI and speech interaction technology. Our AI-powered Intelligent Virtual Agents automate the routine and repetitive conversations handled by live agents, freeing human agents to provide value where they’re most needed. Organizations of all types, from small businesses to Fortune 500 enterprises, entrust the front line of their call centers to Inference’s Virtual Agents. Businesses and government organizations alike rely on Inference to streamline inbound and outbound customer communications.

Inference provides an Intelligent Virtual Agent platform that was designed for telecommunications carriers. It allows them to offer high-margin, value-added services to complement their core offerings with AI-powered, automated self-service via voice, web, SMS and mobile applications.  

Inference provides carriers with a unique, business-critical capability - it allows them to easily configure service offerings for resale to key verticals at target price points. In addition, Inference’s easy-to-use studio environment gives them the ability to build and extend applications without the support of a development or PS team. Inference is trusted by leading carriers around the world including AT&T, Telstra, CBTS, Vonage and Nextiva to power self-service solutions for a wide range of target verticals including government, retail, travel, enterprise and SMB. 

Inference is also resold by leading UC and Contact Center software providers like Cisco and 8x8 as an automated, self-service and communications extension to their platforms.

Inference Solutions SaaS business depends on successful initial implementation of new customer services to commence ongoing subscription. Our self-service platform enables skilled partners and end-customers to build and manage their own services. However, for initial implementation, most customers, and especially our largest and most important opportunities turn to us for our professional services capability to ensure early success.

Define the best, build the best, be the best. Inference platform engineers deliver cutting edge solutions to enterprises seeking to automate, modernise or simply improve customer experience through the use of virtual agent and artificial intelligence technologies.

Responsibilities

Working directly with both the internal sales organisation and customers you will

  • Verify proposals and solutions from the sales organisation.

  • Provide detailed estimates based on input from the sales organisation.

  • Lead customer meetings and workshops as required.

  • Develop and analyse customer requirements with a focus on understanding the problems from the customer perspective.

  • Design, Build and Test solutions for customers with a focus on simple, reliable and powerful solutions that meet business requirements. 

  • Write documentation and provide handover ensuring customer satisfaction.


Benefits

We're building a talented but humble team where everyone has the opportunity to have immediate impact. You will also help form the cultural foundation of the Inference Solutions team. If this sounds like your kind of challenge, we want to hear from you!

  • Awesome team that cares about Inference's mission, product and co-workers!

  • Competitive salary and meaningful equity in a fast-growing start-up


Requirements

  • Bachelor's Degree in Computer Science, a related field or equivalent experience required

  • 2+ years of experience in professional services, consulting or customer facing roles

  • Experience with contact center, IVR, virtual agents, VoIP and telecommunications service providers

  • 1+ years experience in software development life cycle within any analysis, development, quality assurance or other project role

  • Proven ability to perform under pressure and deliver against strict deadlines

  • Software development and programming skills, any language, and a desire to move beyond that language

  • Business analyst or test analyst experience.

  • Inclination to action

Apply via careers@inferencesolutions.com