SAN FRANCISCO, CA – (March 21, 2019) – Inference Solutions, a global provider of Intelligent Virtual Agents for sales and service organizations, today announced that TMC, a global, integrated media company, has named Inference Studio 6.0as a recipient of a 2019 INTERNET TELEPHONY Product of the Year Award.
Read MoreDALLAS — March 18, 2019 — Masergy, a leading provider of secure SD-WAN, cloud communications, and managed security solutions, announced today the launch of a new Artificial Intelligence (AI)-powered virtual agent. Masergy Intelligent Virtual Agent powers virtual assistant and chatbot features for Masergy Global UCaaS solutions. It also serves as the queueing agent for Masergy Cloud Contact Center.
Masergy has partnered with Inference to develop the solution. “We’re excited to partner with Masergy as they continue to provide the industry’s best experience to their customers,” said Callan Schebella, CEO, Inference.
Read MoreSAN FRANCISCO, CA – (March 12, 2019) – Inference Solutions, a global provider of Intelligent Virtual Agents for sales and service organizations, today announced general availability of Studio 6.0, which enables service providers to bring a new and more advanced class of service to market. This latest iteration of Inference Studio, which integrates the most advanced natural language processing (NLP) and Conversational AI technologies from Google and IBM, helps businesses eliminate complex IVR menus and elevates the customer experience beyond simple speech-enabled, directed dialog systems.
Read MoreSAN FRANCISCO, CA – (March 6, 2019) – Inference Solutions, a global provider of Intelligent Virtual Agents for sales and service organizations, today announced that industry veteran Paul Weber has joined its board of directors.
Read MoreSAN FRANCISCO, CA – (February 27, 2019) – Inference Solutions, a global provider of Intelligent Virtual Agents for sales and service organizations, today announced that Inference Studio 6.0 earneda Gold Stevie® Award for best new version of an IVR Solution at the annual Stevie Awards for Sales & Customer Service. The awards were presented to honorees during a gala banquet on Friday, February 22 at Caesars Palace in Las Vegas, NV.
Read MoreMATTOON, Ill., Feb 20, 2019 (GLOBE NEWSWIRE via COMTEX) -- MATTOON, Ill., Feb. 20, 2019 (GLOBE NEWSWIRE) -- Consolidated CommunicationsCNSL, -1.15% a leading broadband and business communications provider, today announced it has added a virtual intelligent agent application to its robust portfolio of products and services that improve and enhance how businesses communicate.
Read MoreToday, Inference is happy to announce the latest release of our Intelligent Virtual Agent platform, Inference Studio 6.0. With Studio 6.0 we are now able to bring to the voice channel, the type of natural language conversational experience that consumers have come to expect in the era of Google Home, Alexa or Siri. These experiences are now possible for business at any scale.
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